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Terms & Conditions

Last updated: 12 October 2026

1. About these terms

These Terms & Conditions are an agreement between you and A to Z Facilities Management Services ("ClickNClean", "we", "us"). They apply when you use the ClickNClean mobile app, our website clicknclean.in, or our services.

By creating an account, booking a service or otherwise using ClickNClean, you agree to these terms. Our Privacy Policy and Refund & Cancellation Policy also apply and form part of these terms.

2. Your account

  • You must be at least 18 years old to create an account or book a service.
  • You sign in with your mobile number and a one-time code. Keep your phone secure. You are responsible for activity on your account.
  • The information you give us, including your name, phone number and addresses, must be accurate and kept up to date.
  • You can delete your account at any time from Profile → Delete account in the app, or at clicknclean.in/delete-account. You cannot delete it while you have active bookings or an unsettled balance.

3. Booking and service requests

  • All bookings are subject to availability and to confirmation by ClickNClean.
  • You must give accurate and complete information about the property location, the property size, the type of cleaning service required, and any special instructions or requirements.
  • Incorrect, incomplete or misleading information may lead to additional charges, rescheduling or cancellation of the service.

4. Pricing and payments

  • Prices shown in the app and on the website are indicative. They may change depending on the property's condition, the scope of work, the location and any additional requirements.
  • For some services, the final price is confirmed with you after you book, before the service starts.
  • You can pay when you book (Pay Now) or, where offered, choose Pay Later and pay after the service is completed. You can pay in the app through Razorpay, or pay us directly where our team arranges it. Coupons and discounts are subject to their own conditions.
  • Goods and Services Tax (GST) and other applicable taxes are charged in accordance with Indian law.

5. On the day of service

  • The service professional starts and completes the job with one-time codes that you share. Share the start code only once they have arrived, and the completion code only once the work is done.
  • You must provide safe and unobstructed access to the property and to all areas that need service.
  • You must provide electricity, water and other utilities reasonably needed for the service.
  • If you do not give access at the scheduled time, the booking may be cancelled or rescheduled, or additional charges may apply.

6. Your responsibilities

  • Secure cash, jewellery, valuables, confidential documents and other personal belongings before the service starts.
  • Tell us about any fragile, delicate or high-value items in the service area.
  • Tell us about any hazardous conditions, dangerous materials, pets or safety concerns that may affect the service.

7. Cancellation and rescheduling

  • You can cancel or reschedule a booking as described in our Refund & Cancellation Policy. Cancellation fees may apply after we accept your booking.
  • ClickNClean may cancel or reschedule a service because of operational requirements, adverse weather, emergencies or other circumstances beyond our reasonable control. If we cancel, you will not be charged a cancellation fee.

8. Damage claims

  • Before starting work, the service professional will point out any items that are already damaged or at risk of damage, and will go ahead only with your agreement.
  • You must report any claim of damage in writing within eight (8) hours of the service being completed.
  • ClickNClean may inspect and investigate any reported claim before deciding on liability.
  • Compensation, if any, is limited to the actual, proven loss directly caused by the service.
  • ClickNClean is not liable for pre-existing damage, normal wear and tear, manufacturer defects, improperly installed fixtures or fittings, or damage to fragile or defective items that were not disclosed to us.

9. Ratings, reviews and content

  • Ratings, reviews, photos and support messages you submit must be honest and lawful, and must not be abusive or infringe anyone's rights.
  • You allow us to use this content to operate and improve ClickNClean. We may remove content that breaks these terms.

10. Service professionals

If you sign up as a service professional:

  • The information and identity documents you provide must be genuine, accurate and your own. You can accept jobs only after your verification (KYC) is approved.
  • You must follow the job process in the app, including the start and completion codes, and behave professionally and respectfully with customers.
  • Use customer information only to carry out the job you were assigned, and not for any other purpose.
  • We may suspend or remove your account if you break these terms, if your documents cannot be verified, or if there are safety or quality concerns.

11. Right to refuse service

ClickNClean may refuse, suspend or stop a service if:

  • the environment is unsafe or poses health risks;
  • abuse, harassment, discrimination or threatening behaviour occurs;
  • illegal activities are observed or suspected; or
  • service conditions differ materially from the information given at the time of booking.

12. Limitation of liability

  • To the maximum extent permitted by law, ClickNClean is not liable for indirect, incidental, special, consequential or punitive damages arising from the use of its services.
  • ClickNClean's total liability, if any, will not exceed the amount you paid for the specific service that gave rise to the claim.

13. Suspension and termination

We may suspend or close an account that breaks these terms, misuses the platform or harms other users. You may stop using ClickNClean and delete your account at any time.

14. Intellectual property

  • All content in the app and on the website, including logos, trademarks, designs, graphics, text and service descriptions, belongs to ClickNClean or its licensors.
  • You may not copy, reproduce, distribute or use this content without our prior written permission.

15. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. If a dispute cannot be resolved, the courts at Jodhpur will have exclusive jurisdiction.

16. Changes to these terms

We may update these terms from time to time. The updated version takes effect when it is published in the app or on the website. The "Last updated" date above shows when they last changed.

17. Contact

A to Z Facilities Management Services, K No 277/6, Plot No 39, Amrit Nagar Yojana, Magra Punjla Colony, Jodhpur, Rajasthan, 342007
Email: clicknclean2025@gmail.com
Phone: +91 911 666 2034