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clickNclean
Legal

Privacy Policy

Last updated: 12 October 2026

1. Who we are

ClickNClean ("we", "us") is operated by A to Z Facilities Management Services, K No 277/6, Plot No 39, Amrit Nagar Yojana, Magra Punjla Colony, Jodhpur, Rajasthan, 342007.

This policy explains how we collect, use, share and protect your personal data when you use the ClickNClean mobile app, our website clicknclean.in, or our services. It covers customers who book services and service professionals who work through our platform. We process personal data in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.

2. Information we collect

Account and profile

Your name, mobile number, email address, profile photo and preferred language. We verify your mobile number with a one-time code sent by SMS. On Android, the app may read that single code message to fill it in for you. It cannot read your other messages.

Addresses and location

The service addresses you save. When you set a map pin for an address, the app asks for permission to use your device's location. We save the pinned coordinates and a short place name with that address. We only use your location while you are setting a pin, never in the background. Location access is optional: if you decline, you can place the pin by hand.

Bookings and payments

The services you book, schedules, order history, coupons applied, invoices, account credit, and payment status and transaction references. Online payments are processed by Razorpay. You enter your card, UPI and bank details on Razorpay, and we never receive or store them. If you pay us outside the app, for example by bank transfer, we record that the payment was made.

Content you share

Ratings and reviews, support requests and the photos you attach to them, and cancellation reasons.

Job photos

Service professionals may take before and after photos of the area they work on at your premises. These photos show the work that was done.

Service professionals

If you sign up as a service professional, we also collect identity and verification information. This includes government-issued ID documents (such as Aadhaar and PAN) and photographs you upload for KYC and background verification. We also collect your employment details, the services you offer, your preferred service areas, your availability, your job history and the ratings you receive.

Device information

Your device's push notification token, device model, operating system, app version, a random app installation identifier, and technical logs (such as IP address) created when the app talks to our servers.

On our website

If you use the contact form, we collect your name, phone number, email address and message. If you use the account deletion page, we collect your phone number to send you a one-time code. The contact form is protected by Google reCAPTCHA (see section 4).

Usage analytics (optional)

We collect usage analytics only if you allow it. See section 6.

3. How we use it

  • To create and secure your account and verify your mobile number.
  • To schedule, deliver and manage bookings, including assigning service professionals and guiding them to your address.
  • To process payments, refunds and account credit, and to issue invoices.
  • To send booking confirmations, updates and reminders by SMS, push notification, email or WhatsApp.
  • To answer your questions and provide customer support, and to resolve disputes, including by using job photos.
  • To verify the identity and eligibility of service professionals (KYC), keep the platform safe, and prevent fraud and spam.
  • To understand how the app and website are used and improve them, but only if you allow analytics.
  • With your consent, to send you offers and promotional messages.
  • To comply with legal, tax and regulatory obligations.

4. Who we share it with

Service professionals. When a professional is assigned to your booking, they see your name, phone number, service address, map pin and booking details. They get these details shortly before the visit.

Customers. If you are a service professional, customers you are assigned to see your name and ratings.

Service providers who work for us. They process data only on our instructions:

  • Razorpay: payment processing and refunds.
  • MSG91: SMS one-time codes and booking alerts.
  • Expo, Apple and Google (Firebase Cloud Messaging): push notifications.
  • Google (Google Analytics and Google Analytics for Firebase): usage analytics in the app and on the website, only if you allow it.
  • Google (reCAPTCHA): protecting the website contact form from spam. reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
  • Apple Maps (iPhone) and Google Maps (Android): showing the map and turning your map pin into a place name.
  • Our cloud hosting and email delivery providers.

Some of these providers may process data outside India.

Authorities. We share data with government authorities, regulators, law enforcement or courts where the law requires it.

We do not sell, rent or trade your personal data.

5. Data security

We use reasonable administrative, technical and physical safeguards to protect your data from unauthorised access, misuse, alteration or disclosure. Data is encrypted in transit between the app, the website and our servers. KYC documents are stored with restricted access, and only authorised staff can view them for verification. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Usage analytics and cookies

In the app (optional)

With your permission, we use Google Analytics for Firebase, provided by Google LLC, to understand how the app is used so we can fix problems and improve it.

We only collect this if you choose "Allow". Nothing is collected until you do. The app asks you once. You can change your choice at any time under Profile → Usage analytics, or under Profile → Legal & About → Privacy choices. Turning it off takes effect immediately and resets the app's analytics identifier on your device. Withdrawing is as easy as giving consent.

When you allow it, we collect:

  • The screens you visit and the actions you take in the app, such as searches, services viewed, items added to the cart, coupons applied, bookings, payments, cancellations, reschedules and ratings. For service professionals, this also covers job status updates and KYC submissions (the document type only, never the document itself).
  • Device and app information: device model, operating system, app version, language and an app-instance identifier.
  • Approximate (city-level) location, which Google derives from your network. We do not use GPS for analytics.

When you are signed in, this data is linked to your account ID so we can understand usage across sessions. We never send your name, phone number, email address, street address or payment details to Google Analytics.

On our website

The website uses a small amount of storage that it needs to work, such as remembering your cookie choice. If you choose "Accept all" on the cookie banner, we also use Google Analytics cookies to understand how the website is used. See our Cookie Policy.

No advertising

We do not use analytics for advertising. We do not collect advertising identifiers (IDFA or Android Advertising ID), use Google Signals, or allow ad personalisation.

7. How long we keep it

  • Account and profile data: kept while your account is active. When you delete your account, we remove your profile, saved addresses and registered devices.
  • Orders, invoices and payment records: kept for as long as tax and accounting laws require, even after you delete your account.
  • KYC documents: kept while you are registered as a service professional. Afterwards, we keep them only as long as we need them for legal, safety or dispute purposes.
  • Website messages: kept as long as we need them to respond to you and keep a record of our conversation.
  • Usage analytics: Google keeps it for 14 months. When you delete your account, we ask Google to delete the app analytics data linked to your account ID.
  • Your consent choices: we keep a record of every consent choice you make in the app. The record shows whether you allowed or declined, when, where in the app, and which version of this policy was live. We keep it after you delete your account, so that we can show we respected your choice. It contains no analytics data.

8. Your rights

  • Access and correct your data. Most of it can be edited in the app under Profile. For anything else, contact us.
  • Delete your account. Go to Profile → Delete account in the app, or visit clicknclean.in/delete-account. Section 7 explains what we keep after deletion.
  • Withdraw consent at any time, for example by turning off usage analytics. This does not affect processing that happened before you withdrew.
  • Nominate someone to exercise your rights if you die or become incapacitated.
  • Raise a grievance with our Grievance Officer (section 10). If you are not satisfied with our response, you can complain to the Data Protection Board of India.

Our services are meant for people aged 18 and over. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above shows when it last changed. For significant changes, we will also tell you in the app.

10. Contact and Grievance Officer

For questions, requests or complaints about your personal data, contact our Grievance Officer:

Kavita, Grievance Officer
A to Z Facilities Management Services, K No 277/6, Plot No 39, Amrit Nagar Yojana, Magra Punjla Colony, Jodhpur, Rajasthan, 342007
Email: clicknclean2025@gmail.com
Phone: +91 911 666 2034