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clickNclean
Policies

Refund & Cancellation Policy

Last updated: 12 October 2026

Cancelling a booking

Before we accept your booking

You can cancel free of charge from the order screen in the app while the booking shows as "Placed".

After we accept your booking

Once your booking is accepted, the cancel option no longer appears in the app. To cancel, contact us through Support in the app or on the phone number below. These charges may apply:

  • More than 24 hours before the scheduled start: no cancellation charge.
  • Less than 24 hours before the scheduled start: up to 25% of the booking value, plus applicable taxes.
  • On the day of the service: up to 50% of the booking value, plus applicable taxes.

No-show

If our team arrives and cannot access the property, a service visit fee may be charged.

Rescheduling

You can reschedule free of charge from the order screen in the app until a service professional is assigned to your booking. After that, contact us through Support to change the time.

Cancellation by ClickNClean

We may cancel or reschedule a booking because of operational requirements, adverse weather, emergencies or other circumstances beyond our control. If we cancel, you are not charged a cancellation fee, and anything you paid is handled as described below.

Refunds

  • When a paid booking is cancelled, the amount paid (less any cancellation charge) is kept as credit on your ClickNClean account. We adjust it against your next booking.
  • If you would rather have the money back, contact us through Support and we will refund it to your original payment method. Refunds of online payments are made through Razorpay. Your bank may take 5–7 working days to show them. If you paid outside the app, we will contact you to arrange the refund.
  • You cannot delete your account while it has a credit balance. Ask us for a refund first.

Not happy with the service?

Contact us through Support in the app as soon as possible after the visit. Where appropriate, we may offer:

  • a complimentary re-clean;
  • a partial service credit; or
  • credit towards a future booking.

Claims for damage must be reported within eight (8) hours of the service being completed, as set out in our Terms & Conditions.

Contact

Email: clicknclean2025@gmail.com
Phone: +91 911 666 2034